cv89 Terms & Conditions

1 Acceptance of Terms

By accessing the cv89 website at cv89.net, creating an account, making a deposit, placing a wager, claiming a bonus, or using any feature of the cv89 platform in any capacity, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety.

These Terms & Conditions form a binding legal agreement between you (the player) and cv89 (the platform operator). If you do not agree to any part of these terms, you must not use the cv89 platform and must not proceed with account registration.

cv89 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. The current version of the Terms & Conditions, including the effective date, is always published on this page. Your continued use of the cv89 platform following any amendment constitutes your acceptance of the revised terms.

Supplementary Policies

These Terms & Conditions are supplemented by the following additional policies, each of which forms part of your overall agreement with cv89:

• Privacy Policy — governs how cv89 collects, stores, and processes your personal data.
• Responsible Gaming Policy — outlines the player protection tools available and cv89's commitment to minimising gambling-related harm.
• Bonus and Promotion Terms — sets out the specific wagering requirements and eligibility conditions for each offer.
• Game Rules — individual game rules published within each game interface govern gameplay outcomes and disputes.

In the event of a conflict between these Terms & Conditions and any supplementary policy, these Terms & Conditions shall prevail unless the supplementary policy explicitly states otherwise.

2 Eligibility and Age Restriction

Age Verification

Upon registering a cv89 account, you confirm that you are at least 18 years of age. cv89 reserves the right to request documentary proof of age at any time, including but not limited to a national identity card, passport, or birth certificate. Access to depositing, wagering, and withdrawals may be suspended pending age verification.

Any account found to belong to a player under 18 years of age will be immediately and permanently closed. Any funds deposited by an underage player will be returned to the original payment method (such as the bKash or Nagad account used for deposit) after deducting any amounts already wagered. No winnings generated by an underage player will be paid out under any circumstances.

Jurisdictional Eligibility

You are responsible for ensuring that online gambling is lawful in the jurisdiction in which you are located before registering an account with cv89. cv89 operates as an international online gaming platform. Players accessing cv89 from jurisdictions where online gambling is restricted or prohibited do so at their own risk and are solely responsible for compliance with applicable local laws.

cv89 does not make representations regarding the legality of online gambling in any specific jurisdiction. By registering an account, you confirm that you have independently verified that your use of cv89 is lawful in your location.

Additional Eligibility Requirements

• You must be registering and playing for personal entertainment purposes only, not on behalf of a third party.
• You must not be an employee, contractor, director, or close family member of an employee of cv89 or any of its affiliated game providers.
• You must not have been previously excluded or banned from the cv89 platform under a self-exclusion agreement or as a result of a terms violation.
• You must be acting as a private individual and not as a business, corporation, or other legal entity.

3 Account Registration and Verification

To access the full range of cv89 features — including depositing funds, placing wagers, and claiming bonuses — you must register a player account. Account registration requires the provision of accurate, complete, and current personal information including your full legal name, date of birth, email address, and a valid contact number.

Accurate Information

You are required to provide truthful and accurate information at the point of registration and at any subsequent point when cv89 requests updated documentation. Providing false, misleading, or incomplete information during registration or verification is a material breach of these Terms & Conditions and will result in account suspension and forfeiture of balances.

One Account Per Person

Each individual player is permitted to hold exactly one active cv89 account. Creating more than one account — whether using the same identity details, different email addresses, different bKash or Nagad numbers, or different devices — is strictly prohibited. cv89 employs automated detection systems to identify duplicate accounts. All duplicate accounts will be closed and associated balances forfeited.

Account Security

You are responsible for maintaining the confidentiality of your cv89 Login credentials, including your username and password. You must not share your login credentials with any third party. cv89 is not liable for losses arising from unauthorised access to your account where such access resulted from your failure to keep your credentials confidential.

In the event that you suspect unauthorised access to your account, you must contact cv89 customer support immediately via live chat or by emailing [email protected] so that your account can be secured without delay.

Identity Verification (KYC)

cv89 operates a Know Your Customer (KYC) verification process in accordance with its anti-money laundering obligations. You may be required to submit one or more of the following documents before withdrawals are processed:

• Government-issued photo identification (National ID card, passport, or driving licence).
• Proof of address issued within the last three months (utility bill, bank statement, or similar).
• Proof of payment method ownership (screenshot or confirmation of bKash, Nagad, Rocket, or Upay account registered in your name).

Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and delayed or refused withdrawals. cv89 is not liable for delays caused by a player's failure to complete KYC verification promptly.

4 Deposits, Withdrawals and Payment Terms

All financial transactions on the cv89 platform are denominated in Bangladeshi Taka (৳). cv89 supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The availability of specific payment methods is subject to change and may vary depending on your account status and verification level.

Deposits

Deposits to your cv89 account must originate from a payment account registered in your own name. Third-party deposits — where the funding source belongs to a person other than the registered account holder — are strictly prohibited and will result in the deposit being reversed and the account being investigated for potential fraud.

• Minimum deposit via bKash and Nagad: ৳200
• Minimum deposit via Rocket and Upay: ৳300
• Minimum deposit via bank transfer (Dutch-Bangla, City Bank, BRAC Bank): ৳500
• Deposits via bKash and Nagad are credited within 60 seconds on average.
• Bank transfer deposits may take up to 15 minutes during peak processing periods.

Withdrawals

Withdrawals are processed to the same payment method used to make your most recent deposit, in accordance with cv89's anti-money laundering policy. You may not request a withdrawal to a payment method different from your deposit method unless specifically authorised by cv89 support.

• Minimum withdrawal: ৳500
• Withdrawals to bKash and Nagad are processed within 15 minutes of approval for verified accounts.
• Bank transfer withdrawals may take up to 24 hours depending on the recipient bank's processing schedule.
• Withdrawals are subject to completion of KYC verification as described in Section 3.
• cv89 reserves the right to request additional documentation before approving any withdrawal at its discretion.

Refused and Reversed Transactions

cv89 reserves the right to refuse, reverse, or place a hold on any deposit or withdrawal transaction that is associated with suspected fraud, money laundering, bonus abuse, or any other activity in violation of these Terms & Conditions. In such cases, the relevant funds will be retained pending investigation and may be forfeited if a violation is confirmed.

5 Bonuses and Promotions

cv89 offers a range of bonuses and promotional offers to both new and existing players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, IPL, and BPL cricket tournaments. All bonuses are subject to the specific terms and conditions published alongside each individual offer.

General Bonus Conditions

• All bonuses are subject to wagering requirements that must be fulfilled before any bonus-derived winnings can be withdrawn.
• Wagering requirements specify the number of times the bonus amount (or bonus plus deposit amount, as stated per offer) must be wagered before a withdrawal request can be submitted.
• Bonuses have a validity period during which the wagering requirement must be completed. Uncompleted bonuses expire at the end of the validity period and are removed from the account balance without compensation.
• Different games contribute different percentages towards wagering requirements. Slot games typically contribute 100%; live casino table games and sportsbook wagers may contribute a lower percentage as specified per promotion.
• Bonus funds may not be transferred between accounts or converted to cash before wagering requirements are met.

Bonus Abuse

cv89 actively monitors accounts for patterns indicative of bonus abuse, including but not limited to: opening multiple accounts to claim the same bonus, using low-risk betting strategies designed to exploit bonus terms, collusion between accounts, and systematic exploitation of promotion mechanics. Where bonus abuse is detected, cv89 reserves the right to void bonus funds, forfeit associated winnings, and close the relevant account or accounts permanently.

Modification and Withdrawal of Offers

cv89 reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time without prior notice. Changes to ongoing promotions will not affect bonuses already credited to player accounts, provided those bonuses were obtained in good faith and in accordance with the terms applicable at the time of crediting.

6 Gameplay Rules and Fair Use

All casino games available on the cv89 platform — including slots, live dealer tables, crash games, table games, and virtual sports — are powered by certified third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. The rules governing each individual game are defined by the respective game provider and displayed within the game interface.

Random Number Generation and Fairness

All non-live casino games on cv89 use certified Random Number Generator (RNG) technology that has been independently audited by recognised testing laboratories. Game outcomes are entirely random and are not influenced by prior outcomes, account balance, bet size, or any other player-specific factor. cv89 does not manipulate game results under any circumstances.

Sportsbook Betting Rules

All sports betting on the cv89 sportsbook — including pre-match and in-play wagering on cricket (BPL, T20, IPL, Bangladesh Tigers matches), football, kabaddi, and other sports — is subject to the specific sporting event rules and betting market rules published within the sportsbook interface. In the event of a dispute regarding a sportsbook outcome, the decision of cv89's trading team is final.

Technical Malfunctions

In the event of a technical malfunction affecting a game or sportsbook market — whether caused by a software error, server interruption, or network failure — cv89 reserves the right to declare all wagers placed during the malfunction period void and return the staked amounts to the relevant player accounts. cv89 is not liable for losses arising from technical interruptions beyond its reasonable control.

7 Prohibited Conduct

The following activities are strictly prohibited on the cv89 platform. Engaging in any of the activities listed below constitutes a material breach of these Terms & Conditions and may result in immediate account suspension, forfeiture of balances, and where applicable, referral to law enforcement authorities.

Fraud and Money Laundering

• Using stolen, cloned, or unauthorised payment credentials (including unauthorised bKash or Nagad account details) to fund a cv89 account.
• Using the cv89 platform to launder the proceeds of criminal activity, whether through structured deposits, deliberate loss cycling, or any other method.
• Making chargebacks or payment reversals through your mobile banking provider in bad faith after wagers have been placed.

Collusion and Cheating

• Colluding with other players at live dealer tables to gain an unfair advantage over the house or other participants.
• Using automated software, bots, scripts, or any artificial intelligence tool to place wagers or interact with the cv89 platform without the express written consent of cv89.
• Exploiting software bugs, game errors, or pricing anomalies in the sportsbook — commonly referred to as "arbing" — when such exploitation is systematic and intentional.

Account Misuse

• Registering more than one cv89 account, whether under your own name or under a false identity.
• Allowing any other person to access or use your cv89 account, including sharing your cv89 Login credentials.
• Providing false or misleading information during registration, verification, or any subsequent communication with cv89 support.

Abusive Behaviour

• Using threatening, offensive, discriminatory, or abusive language in any interaction with cv89 customer support staff, whether via live chat, email, or any other communication channel.
• Attempting to intimidate, harass, or coerce cv89 employees or contracted agents in connection with any account or payment dispute.

8 Account Suspension and Closure

Closure by cv89

cv89 reserves the right to suspend or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected or confirmed fraudulent activity, money laundering, or identity theft.
• Failure to complete KYC identity verification within a reasonable period.
• Discovery that the account holder is under 18 years of age.
• Regulatory, legal, or compliance requirements that necessitate account closure.
• Extended periods of inactivity as defined in cv89's Dormant Account Policy.

Where an account is closed due to a terms violation, any funds held in the account may be forfeited. Where an account is closed for any other reason — including at the player's own request — any remaining real-money balance will be returned to the player's verified withdrawal method after all pending wager resolutions are complete.

Closure by the Player

You may request the permanent closure of your cv89 account at any time by contacting support via live chat or by sending a written request to [email protected]. Account closure requests are processed within 24 hours of receipt. A player-initiated account closure does not constitute a self-exclusion for responsible gaming purposes; if you are closing your account due to concerns about problem gambling, please explicitly request a self-exclusion under the Responsible Gaming tools available after cv89 login, so that additional safeguards can be applied.

Dormant Accounts

An account is considered dormant if there has been no login activity for a period of 12 consecutive months. cv89 will attempt to contact the account holder using the registered email address before applying any dormancy administration charges. Details of the dormant account fee schedule are available from cv89 customer support.