cv89 Privacy Policy
At cv89, protecting the personal data of our players is a fundamental responsibility. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information when using the cv89 platform.
Our Commitments
How cv89 Protects Your Privacy
Six core principles underpin every data decision cv89 makes. These commitments apply to all player data processed across the platform.
Encrypted Storage
All personal data stored by cv89 is encrypted at rest using AES-256 encryption standards. Payment credentials such as bKash and Nagad account references are never stored in plain text on cv89 servers.
No Unauthorised Sharing
cv89 does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only with service providers who are contractually bound to process it strictly on cv89's behalf.
Player-Controlled Data
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting cv89 support. Requests are processed within 30 days of receipt in line with applicable data protection standards.
Minimal Data Collection
cv89 collects only the data that is genuinely necessary to provide secure, compliant, and personalised gaming services. We do not collect data beyond what is required for account management, payments, and regulatory compliance.
Transparent Cookie Use
cv89 uses cookies strictly for session management, fraud prevention, and platform performance analytics. No cross-site tracking cookies or third-party advertising cookies are deployed without your explicit consent.
Regulatory Compliance
cv89's data practices are aligned with internationally recognised data protection frameworks. All data processing activities are reviewed periodically to ensure continued compliance as regulations and best practices evolve.
1 Data We Collect
cv89 collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically as you use the cv89 website and mobile interface, and from third-party service providers such as payment processors and identity verification agencies. The categories of data we collect are described below.
Registration and Identity Data
When you create a cv89 account, we collect the following information to establish your identity, verify your eligibility, and set up your player profile:
- Full legal name as it appears on your government-issued identification document.
- Date of birth — required to confirm you are at least 18 years of age.
- Email address — used for account communications, transaction confirmations, and promotional messages where consented.
- Mobile phone number — used for account verification, two-factor authentication, and support communications.
- Residential address including district, division, and postcode, to satisfy anti-money laundering identification requirements.
- National ID card number or passport number — required for KYC verification before withdrawals are approved.
Financial and Payment Data
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, cv89 collects the following payment-related information:
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay) registered in your name.
- Bank account numbers and branch details for bank transfer transactions.
- Transaction reference numbers and timestamps for all deposits and withdrawals.
- Deposit and withdrawal amounts denominated in Bangladeshi Taka (৳).
cv89 does not store full payment credentials on its own servers. Payment data is processed through encrypted payment gateways and is subject to the privacy policies of the respective payment service providers.
Usage and Behavioural Data
As you use the cv89 platform, we automatically collect technical and behavioural data to improve platform performance, detect fraud, and personalise your experience:
- IP address and approximate geolocation data derived from your network connection.
- Device type, operating system, browser type, and screen resolution.
- Pages visited, games launched, session duration, and click-path data.
- Wagering history including game names, bet amounts, outcomes, and timestamps.
- Login timestamps and session activity logs associated with your cv89 Login credentials.
Note: cv89 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health data. If any such information is inadvertently submitted, it will be deleted promptly upon identification.
Data from Third-Party Sources
In certain circumstances, cv89 may receive data about you from third-party sources, including:
- Identity verification and KYC service providers who confirm the authenticity of the documents you submit.
- Fraud detection agencies that flag high-risk account behaviour patterns.
- Payment processors who confirm transaction status and flag suspicious payment activity.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Provided by player at registration |
| Contact Data | Email address, mobile number | Provided by player at registration |
| Financial Data | bKash/Nagad account number, transaction history | Provided by player; payment gateway |
| Technical Data | IP address, device type, browser | Automatically collected during use |
| Usage Data | Games played, session duration, bet history | Automatically collected during use |
| Verification Data | KYC document scans, address proof | Provided by player during verification |
2 How We Use Your Data
cv89 processes personal data only for specific, legitimate purposes. We do not use your data for any purpose that conflicts with the reason it was originally collected. The following describes the primary purposes for which cv89 processes player data.
Account Management and Service Delivery
Your identity and contact data are used to create and maintain your cv89 player account, verify your identity in accordance with our KYC obligations, process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), provide access to casino games, live dealer tables, and the sportsbook via the cv89 Casino interface, and communicate with you regarding your account, transactions, and support requests.
Legal Compliance and Fraud Prevention
cv89 is obligated to process certain personal data to comply with anti-money laundering (AML) regulations, counter-terrorism financing requirements, and age verification obligations. Your data may also be used to detect and prevent fraudulent activity, unauthorised access to your account, and misuse of the cv89 platform.
Responsible Gaming Monitoring
cv89 uses wagering history, session duration data, and deposit patterns to identify players who may be showing signs of problem gambling behaviour. Where such patterns are identified, cv89 may make proactive contact to offer responsible gaming support tools, including deposit limits and self-exclusion options, accessible after cv89 login.
Platform Improvement and Analytics
Anonymised and aggregated usage data is used to analyse platform performance, identify technical issues, improve game loading speeds, and optimise the user experience across the cv89 website and mobile interface. This analytics processing does not involve any data that identifies individual players.
Marketing Communications
With your explicit consent at the point of registration or through your account communication preferences, cv89 may send you promotional emails or SMS messages regarding new games, bonus offers, seasonal promotions (such as Eid and Pohela Boishakh offers), and BPL and IPL cricket betting specials. You may withdraw your marketing consent at any time by updating your account preferences or contacting support.
3 Sharing Your Data with Third Parties
cv89 does not sell or rent your personal data to any third party. Data is shared with external parties only in the specific circumstances described below, and only to the minimum extent necessary to fulfil the purpose of the sharing.
Payment Service Providers
To process your deposits and withdrawals, cv89 shares the payment-relevant subset of your data (such as your mobile banking number or bank account details) with the respective payment service provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers are independent data controllers governed by their own privacy policies and regulatory obligations.
Identity Verification Agencies
When you submit KYC documents, cv89 may share copies of those documents with contracted third-party identity verification providers to confirm their authenticity. These providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the verification task they are contracted to perform.
Game Technology Providers
The cv89 platform hosts games developed and operated by third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, certain technical session data (such as your anonymised player session token) is transmitted to the game provider's servers to facilitate gameplay. These providers do not receive your full identity or payment data.
Regulatory and Law Enforcement Authorities
cv89 may be legally required to disclose personal data to regulatory bodies, law enforcement agencies, or courts in response to a lawful request, subpoena, or court order. In such cases, cv89 will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where legally permitted to do so.
cv89 will never share your personal data with advertising networks, data brokers, social media platforms, or any entity for the purpose of targeted commercial advertising without your explicit and informed consent.
5 Data Security and Storage
cv89 takes the security of your personal data seriously. We implement a combination of technical, organisational, and procedural safeguards designed to protect your data against unauthorised access, loss, alteration, or disclosure.
Technical Safeguards
- SSL/TLS encryption: All data transmitted between your device and the cv89 platform is protected using 256-bit SSL/TLS encryption, ensuring that data in transit cannot be intercepted.
- Data encryption at rest: Personal and financial data stored on cv89 servers is encrypted using AES-256 standards.
- Firewalls and intrusion detection: cv89 servers are protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for unauthorised access attempts.
- Two-factor authentication: Players are encouraged to enable two-factor authentication on their cv89 Login to add an additional layer of account security beyond their password.
- Tokenisation: Payment references are tokenised so that cv89 systems do not store raw payment account numbers beyond what is required for transaction processing.
Organisational Safeguards
- Access to personal data is restricted to cv89 staff and contractors who require it to fulfil their job responsibilities. Access is granted on a least-privilege basis.
- All staff with access to personal data are trained in data protection principles and are bound by confidentiality obligations.
- Data processing activities are reviewed periodically to identify and remediate security risks.
Where Your Data Is Stored
cv89 stores player data on servers located in secure data centres with industry-standard physical security controls. Data may be processed in multiple jurisdictions as part of cv89's global infrastructure. In all cases, appropriate data transfer safeguards are applied to ensure that your data receives a consistent level of protection regardless of where it is processed.
Security Incident Notification: In the event of a data breach that poses a significant risk to your personal data, cv89 will notify affected players without undue delay through the email address registered to their account. The notification will include the nature of the breach, the categories of data affected, and the steps cv89 has taken in response.
6 Your Data Rights
As a cv89 account holder, you have a number of rights in relation to your personal data. cv89 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact cv89 customer support via live chat or by writing to [email protected].
Right of Access
You have the right to request a copy of all personal data that cv89 holds about you. This is sometimes referred to as a Subject Access Request (SAR). cv89 will provide the requested data in a structured, commonly used, and machine-readable format within 30 days of receiving a valid request.
Right to Rectification
If any personal data cv89 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details (such as your contact number or email address) directly through your account settings after cv89 login. For corrections to identity data, please contact support and provide the relevant supporting documentation.
Right to Erasure
You may request that cv89 delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that cv89 may be legally obligated to retain certain data (such as transaction records) for a defined period even after an erasure request is received. In such cases, cv89 will inform you of the data it is legally required to retain and the reason for retention.
Right to Restrict Processing
You have the right to request that cv89 restrict the processing of your personal data in certain situations — for example, while the accuracy of the data is being contested, or where you have objected to processing and cv89 is assessing whether legitimate grounds for processing override your objection.
Right to Data Portability
Where cv89 processes your data on the basis of your consent or to perform a contract with you, you have the right to receive your personal data in a portable format so that it can be transferred to another service provider of your choice.
Right to Object to Marketing
You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a marketing opt-out request, cv89 will cease all marketing communications to the relevant contact details without delay.
7 Data Retention Policy
cv89 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data cv89 holds.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance and dispute resolution |
| KYC verification documents | Duration of account + 5 years after closure | Regulatory and AML obligations |
| Transaction records (deposits, withdrawals) | 7 years from transaction date | Financial record-keeping requirements |
| Wagering history | Duration of account + 3 years after closure | Responsible gaming monitoring, dispute resolution |
| Session and login logs | 12 months from session date | Security and fraud detection |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of consent for compliance |
| Support correspondence | 3 years from last interaction | Customer service records and dispute resolution |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
8 Updates to This Privacy Policy
cv89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in data processing practices, applicable legal requirements, or the features and services offered by the cv89 platform. The date of the most recent revision is always displayed at the top of this page.
Where a change to this Privacy Policy is material — meaning it significantly affects the way cv89 processes your personal data or the rights available to you — cv89 will notify all registered account holders via email at least 14 days before the revised policy takes effect. For minor clarificatory changes, the updated policy will be published on this page without individual notification.
Your continued use of the cv89 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to the revised policy, you should cease using the cv89 platform and may request account closure by contacting support.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv89 processes your personal data, please contact the cv89 Data Protection team using the following details:
- Email: [email protected]
- Subject line: Privacy Policy Enquiry
- Response time: cv89 aims to respond to all privacy-related enquiries within 5 business days. Complex requests, such as Subject Access Requests, will be fulfilled within 30 calendar days.
cv89's support team is available 24 hours a day, 7 days a week, including during public holidays in Bangladesh such as Eid, Victory Day (16 December), and Independence Day (26 March).
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